AI System Handles Over 90% of a Firm's Security Cases
Greenlight Financial, a fintech firm, uses an AI system called Luna to handle security and risk cases. It resolves over 90% of up to 4,000 monthly cases without human help. The post explains how the design works, how the system learns from past cases, and how it is being expanded.
Quick glossaryGreenlight Financial, Luna, Amazon Bedrock AgentCore
- Greenlight Financial
- A US fintech company best known for its kids' debit cards and family money app.
- Luna
- The name of Greenlight's AI system, which uses several AI helpers working together in tiers.
- Amazon Bedrock AgentCore
- Amazon's cloud platform for building and running AI agents that complete tasks on their own.
AWS Machine Learning Blog
Burning Potato score: 65%