Telecom Firms Warned of Penalties Under New Complaint Rules
Under new complaint rules, telecom companies have been warned that they could face financial penalties. The rules say complaint centres must provide support 24 hours a day, so customers can seek help at any time. Telecom companies are being asked to follow these new complaint rules closely.
Context
Context: Telecom firms in India work under rules set by the government and regulators. Customer complaints about calls, data and billing have long been a common concern, and rules like these aim to help users get problems solved without long waits.
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